RC Reports Takeover - 2 weeks

About RC Reports Takeover - 2 weeks

The RC Reports Takeover service from Kinguin puts your customer support on autopilot. For a period of 2 weeks, our dedicated Customer Support team will manage all reports and inquiries submitted through the Resolution Center. We handle communication with buyers, investigate reported issues, and work toward resolving each case according to Kinguin procedures. This allows you to focus on other aspects of your business while we take care of customer disputes.

Our team operates 24/7, 7 days a week, ensuring that reports are reviewed promptly. While response times may vary depending on traffic levels, most cases are typically reviewed within 24 hours. Please note that this service is not designed to automatically reject customer reports. Every case is individually reviewed, and our team determines the appropriate resolution based on available evidence and investigation results.

During the investigation process, our team may contact you for additional information that could help resolve the case. The exact actions taken depend on the reported issue, evidence, and platform involved. At the end of the 2-week period, you will receive a comprehensive summary report containing product name, order number, quantity purchased, product price, IWTR, report date, investigation summary, and resolution outcome (rejection, refund, replacement, etc.).

This service covers up to 125 reports during the active period. For any additional reports beyond that, you will be charged €1.50 per resolved case. Please note that subscriptions cannot be stacked, so purchase only one package. The service does not apply to wholesale reports, and we reserve the right to refuse sale without providing a reason.

• Kinguin handles all Resolution Center reports for 2 weeks
• 24/7 customer support with typical review within 24 hours
• Up to 125 reports resolved; additional cases €1.50 each
• Detailed summary report at end of service period
• Individual case review, no automatic rejections

RC Reports Takeover - 2 weeks FAQ