RC Reports Takeover - 200 reports

About RC Reports Takeover – 200 Reports Service

This service lets Kinguin's Customer Support team manage up to 200 customer reports and inquiries submitted through the Resolution Center on your behalf. We handle all communication with customers, investigate reported issues, and work toward resolving each case according to standard Kinguin procedures. This allows you to focus on other aspects of your business while we take care of dispute management.

Our support team operates 24/7, 7 days a week, ensuring that reports are reviewed promptly. While response times may vary depending on current traffic levels, most reports are typically reviewed within 24 hours. Note that this service is not designed to automatically reject customer reports; every case is individually reviewed based on the evidence provided and the results of our investigation.

During the investigation process, our team may contact you for additional information that could help resolve the case. The exact actions taken depend on the reported issue, available evidence, and the platform involved. Our goal is to reach a fair resolution, which may include rejection, refund, replacement, or other outcomes as appropriate.

Once all 200 reports have been resolved, you will receive a comprehensive summary report. This report includes: the name of the product, order number, quantity of keys ordered by the customer, price of the product, IWTR date, date of report, investigation summary (when applicable), and the resolution outcome. This transparency helps you track the status of your cases.

Please note that subscriptions cannot be stacked; purchase only one package. This service does not apply to wholesale reports. We also reserve the right to refuse the sale of this product without providing a reason. By purchasing this service, you agree to these terms.

• Kinguin handles 200 customer reports from your Resolution Center
• 24/7 support with typical 24-hour review time
• Individual case investigation and fair resolution
• Detailed summary report after all reports resolved
• Not for automatic rejection; evidence-based decisions

RC Reports Takeover - 200 reports FAQ